Refund policy

Thank you for shopping with rakuso. We want you to feel good about your purchase. If something isn’t right, we’re here to help.

Orders can only be cancelled before they are shipped. Once a shipping confirmation is sent, cancellations are no longer possible.

If your order arrives damaged or incorrect:

1. Contact us within 7 days of receiving the parcel.

2. Provide your order number and clear photos/videos of the issue.

We’ll arrange a replacement or suitable solution.

If your return is approved:

1. A refund will be issued to your original method of payment.

2. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

For any other queries, please drop us an email at hello@rakuso.shop

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